We’ve created this resident resources section to help answer questions you may have about your apartment. Please check here first; if you don’t find the answer you need, feel free to call the office.
Resident Resources & FAQs
What is your pet policy?
Pet policies vary at each building, and some properties do not allow pets at all. Limits may include weight and breed restrictions for dogs, and types and quantities of other animals. Please refer to the “Pets & Parking” section of the building that you’re interested in. If you have further questions please contact us.
What utilities are included?
In most cases, Internet, trash removal and recycling are included in rent; however each building may vary. For specifics, please refer to the “Pets, Parking & Utilities” section of the property’s web page.
What is your application process?
To apply for one of our apartments, you’ll need to meet the following criteria: (1) Your monthly income before taxes is at least 3 times the rent of the apartment you’re applying for; (2) You do not have an open bankruptcy; (3) You’ve never been evicted from a previous apartment; (4) You’ve never been convicted of a crime involving people, property or controlled substances. After filling out our online application, you’ll need to contact us to submit a $45 application fee (per person). This fee is non-refundable and covers your credit check, criminal background check, and rental history check. A $200 hold fee is also required at this time to hold the apartment off the market. After we run your application, we will call you with the results.
Do I need renter’s insurance?
We do not require renter’s insurance, however, we highly recommend it. Renter’s insurance can cover the loss of your belongings in the event of flooding, fire, theft, and other situations not covered by your landlord. Please refer to your lease for details of what you are responsible for. Renter’s insurance is relatively inexpensive and you can easily research providers online.
How do I make a rent payment?
You may pay your rent via Electronic Check through your online Resident Portal, or by paper check. We do not accept cash or credit cards.
If you pay by paper check, please make it payable to “Boutique Apartments” and include your full name and apartment address. Checks can be mailed or dropped off at our main office.
All forms of payment must be received by midnight on the 3rd of each month to avoid late fees.
How do I refer a friend?
To refer a friend to live in a Boutique Apartment, please fill out our Refer A Friend Form online. Current residents are eligible for a rent credit, subject to terms and conditions.
How do I renew my lease?
We send out renewal letters 3-4 months before the end of your lease. To renew, please contact the person listed on your renewal letter. Or call the main office and we can direct you.
How do I give my notice?
If you are not planning to renew your lease, we must receive written notice 60 days before your lease end date. Please notify us at email@example.com.
How do I make a regular maintenance request?
For regular maintenance requests (non-emergencies), we encourage you to make them through our online Resident Portal, where you can submit and track these requests. You may also call our main office; if you live at a building with on-site management, please call the office within your building.
What if I have a maintenance emergency?
A maintenance emergency is defined as a water leak or no heat, etc. During business hours (M-F, 9-5) call our main line at 303-333-3773. After hours please call 303.370.0200.
For fire, police or medical emergencies, call 911.